Frequently asked questions
Delivery, warranty, payments and keeping your new accounts safe.
Orders & delivery
How fast will I receive my account?
Instantly. Once the order is paid from your balance, the login details appear right away in My products.
Where can I find my order later?
All purchases stay in My products. Open an order to view, copy or download the login details at any time.
A product is out of stock. When will it be back?
Stock is updated continuously. Check the product page again later, or ask in live chat — we can tell you when similar accounts are expected.
Which time zone are order and payment times shown in?
In your own time zone, based on your device settings, so the times in My products and your payment history match your local clock.
Warranty & replacement
What if an account doesn’t work?
Every order comes with a warranty. If you can’t log in, message us via Live Chat within the warranty period shown on the product page. We’ll replace the account or refund to your AccTube balance.
How do refunds work?
Approved refunds are credited to your AccTube balance, which you can spend on any product. The balance cannot be withdrawn.
Payments & balance
Which payment methods can I use?
Top up your balance with USDT (TRC20 or BEP20), Binance Pay or the other crypto gateways shown on the Add funds page. PayPal and other manual methods are handled by our support team in live chat. Purchases are then paid from your balance.
When is my USDT top-up credited?
Send exactly the amount shown on the payment page, on the network you selected. The balance is credited automatically once the transfer is confirmed on the blockchain, usually within a few minutes. If it hasn’t arrived after 30 minutes, contact support with the transaction hash.
Do I need an account and a balance to buy?
Yes. Sign in or create a free account, top up your balance on the Add funds page, then buy. The price is deducted from your balance and the account is delivered right away.
I sent USDT on the wrong network or the wrong amount. What should I do?
Message us on Live Chat with the transaction hash (TXID), the network and the amount you sent. We will check the transfer, but funds sent on the wrong network or to a wrong address may not be recoverable.
Can I use a coupon code?
Yes. Enter it in the Coupon code field on the product page and tap Apply before you buy. If the code is valid, the discount is taken off the order total.
Account safety
How do I keep a purchased account safe?
Right after delivery: change the password, add your own recovery email or phone, and turn on two-step verification. Avoid logging in from many devices or countries on the first day, and keep the original login details until you have finished securing the account.
Is my payment and personal information safe?
We only need your email to create an account. Payments go through the gateway you choose, and AccTube never asks for your card details or wallet keys. Turn on two-factor authentication in Account settings for extra protection.
Support
How do I contact support?
Sign in and use Live Chat (the chat button at the bottom right of every page). For a specific order, use Report a problem in My products so your order ID is included and we can help faster.
Can I buy in bulk or connect through an API?
Yes. Larger orders can be placed with the quantity selector, and resellers can use the AccTube API (see API docs in your account). Contact support for volume pricing.
Which languages is the site available in?
AccTube is available in several languages, including English, Korean, Chinese, Japanese and Turkish. Choose yours from the language menu at the top of the page.